360 Consulting Group (2019) Complaints Process

360 Consulting Group (2019) Ltd Trading as Bricks & Mortgages is committed to providing expert advice and service. We greatly value feedback from our clients and should you have a complaint, we will respond swiftly and comprehensively to address your concerns.

We have a formal internal disputes process in place which are detailed below. We are also a member of external disputes resolution provider, Financial Disputes Resolution Service, to which a complaint can be referred to if we are unable to resolve it.

Our Internal Complaints Policy and Process

Please see below our Internal Complaints Policy and Process and contact details for our Complaints Officer.

Our Complaints Policy

Our Company policy is to resolve client complaints relating to our services in a fair, timely and transparent manner.

We regard a complaint as being an expression of dissatisfaction by you or to a person engaged by you, relating to our service (including any regulated financial advice given to you or on your behalf), or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected. A complaint includes a complaint about a failure to provide a service or give advice.

Our Process for Dealing with Complaints

  • A record will be kept of all complaints and any action taken in relation to them including the dates on which each complaint was received, and any action that was taken in relation to that complaint.
  • Acknowledgement of the complaint will be provided within 2 business days.
  • A verbal or written response will be completed within 10 working days.

To lodge a complaint with 360 Consulting Group (2019) Ltd, please contact us at these details:

360 Consulting Group (2019) Ltd

Email: david@bricksandmortgages.co.nz

Ph: 04 971 9990

Address: Level 2 29 Waterloo Rd, Lower Hutt

Financial Services Complaints Ltd

If any complaint remains unresolved then you can refer your complaint to a FREE Dispute Resolution Service. This is Financial Services Complaints Ltd and they can be contacted at:

FSCL

Free phone: 0800 347257

International Calls: If you are calling from outside New Zealand,
call +64 4 472 3725

PO Box 5967

Wellington 6140

e: info@fscl.org.nz

w: www.fscl.org.nz

Our Disclosure Statement also outlines what to do if you have a complaint. Our disclosure statement is available here.